Getting quality based application software developed is actually not an easy task. It requires sufficient knowledge about the software development process to be able to distinguish between a "mature" software organization that has reasonable software development processes in place, and an "immature" organization, which produces software in an ad-hoc manner, and is therefore more likely to produce a low quality software. Furthermore, the customer organization also has to play an active role during the development of software, if it wants the software to satisfy its objectives - even the ISO: 9000 standards for software companies specify that the customer organization play a key role during software development. Unless the customer organization analyses the capability of the software developers and plays its the proper role during software development, it is likely to end up wasting its investment in computerization and IT.

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